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Dear Folks:
Other posts have addressed this subject. However, I have been fighting
(discussing) with Ancestry.com for some time over an obvious problem
with their Caswell County births database. It shows many known to have
been born in Caswell County as being born in Catawba County. Some of
these are my relatives (others may be yours), and I have given them
(Ancestry.com) many examples.
Ancestry.com refuses to acknowledge the error. I understand from
others that it has something to do with an old county list not being
merged properly with a new county list. However, that makes no
difference. An erroneous database is just that. It will make Caswell
County research much more difficult.
While I do not like to sound shrill or in any way obsessive, I will
not give up on this. Researchers are being mislead daily. If you are a
subscriber to Ancestry.com, please use the following correspondence to
register your dissatisfaction with their service. If you belong to a
message board relevant to Caswell County, please post this message.
I, on behalf of the CCHA, pay the maximum that you can for an annual
Ancestry.com subscription. It is not inexpensive. However, they ignore
my pleas. Perhaps together we can persuade them to correct their
mistake with respect to Caswell County.
Please note that the following correspondence with Ancestry.com is in
reverse chronological order.
Thanks.
Rick
_______________
1 November 2007
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
Dear Kimberly:
Thanks for the response, but it is inadequate. You have an entire
North Carolina Births database that has captured the wrong county code
for thousands of births. Ancestry.com has captured the Catawba County
code when it should be the Caswell County code. To say that you have
only one way to correct a database is not correct. It may be the only
way that I could comment on an error, but Ancestry.com should (and
must) revisit this database. From where did you obtain the data? Go
back to your source. There you will see the coding error.
Please forward this message to those directly responsible for the
North Carolina Births database. There is a real problem that must be
addressed.
Please understand that I am not some casual user of the Caswell County
data. I am an archivist, historian, and the webmaster for the Caswell
County Historical Association and the Caswell County NC GenWeb. I have
an obligation to those who are researching Caswell County to make sure
that Ancestry.com does something about this massive error. I will not
give up until the database is corrected in its entirety; so you might
as well involve others now.
Thanks and best regards.
Rick Frederick
rick@ncccha.org
_______________
Dear Rick,
We appreciate your message.
Regrettably, this [making individual corrections] is the only method
we offer to report errors with a specific database.
If there is anything else with which we might assist you, please let
us know.
Kimberly
Member Solutions
Ancestry.com
http://ancestry.custhelp.com/
_______________
31 October 2007
You are missing the point. The entire database is corrupted. It shows
thousands (perhaps tens of thousands) of people as being born in
Catawba County, North Carolina, when they actually were born in
Caswell County, North Carolina. To suggest that I comment on each
record individually is ridiculous. Please send this issue higher up
the chain of authority. It is a major problem that is affecting all
doing research on Caswell County, North Carolina.
_______________
Dear Rick,
We appreciate your message.
Can I add or edit comments or list corrections needed for a specific
record found in a database?
In our continued efforts to provide an improved experience for our
users, we have created an online error reporting system, called
Customer Contributed Content. When you are viewing the record for a
specific individual where this feature is available, you will see a
Comments and Corrections link located in the right Page
Tools column, as show in the image to the right.
Blah Blah, Blah
If there is anything else with which we might assist you, please let
us know.
Kimberly
Member Solutions
Ancestry.com
http://ancestry.custhelp.com/
_______________
27 October 2007
Dear Folks: For over a year now I have attempted to call you the
attention of Ancestry.com the serious errors in its North Carolina
Birth Index. Thousands of people actually born in Caswell County,
North Carolina, are shown as being born in Catawba County, North
Carolina. I am the webmaster for the Caswell County Historical
Association and the Caswell County NC GenWeb and ask that something be
done about this serious problem. I believe the error is in the county
code.
Could someone get back to me on this. I can provide examples. Here is one:
North Carolina Birth Index, 1800-2000
about Mary Jane Shelton
Name: Mary Jane Shelton
Date of Birth: 22 Dec 1928
Gender: Female
Race: White
Birth County: Catawba
Parent1 Name: James Maxwell Shelton
Parent2 Name: Margaret Carr Shelton
Roll Number: B_C021_68003
Volume: 7
Page: 964
This person, whom I know personally, was born in Caswell County. She
is still alive and well.
Best regards.
Rick
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